Terms and Conditions

Data Engineering Solutions Kft., as service provider, supplies the services available on the DES Hosting website at www.deshosting.hu and in the associated Customer Portal under these Terms and Conditions.

The applicable Terms must be made available before ordering in a form that can be saved and retrieved later. Detailed rules on personal data processing are set out in the Privacy Notice.

Service Provider

Data Engineering Solutions Kft., 8000 Székesfehérvár, Nagyváradi utca 15.

Website

https://www.deshosting.hu

Customer Portal

The Service Provider’s electronic ordering, billing and service-management interface.

Order Form

The Customer Portal interface where the Customer finalises the service, its parameters and billing details.

Customer / Subscriber

A natural person, legal entity or other organisation whose order has been accepted by the Service Provider.

Consumer

A natural person acting outside their trade, independent occupation or business activity.

Subscription Agreement

The contract between the Service Provider and Subscriber, comprising the final Terms, the Order Form and the individual parameters accepted there.

Web Hosting Service

A shared-resource service in which information is stored at the Subscriber’s request and made accessible online.

Domain Service

Intermediation of domain registration, transfer, maintenance or renewal and the related technical service.

SSL Certificate Service

Intermediation and technical support for requesting, domain-validating, issuing and making available a publicly trusted TLS/SSL server certificate and, where expressly included in the order, its installation, renewal or reissue.

Certificate Authority

The third party identified on the Order Form that actually issues the certificate, in particular Sectigo or, for RapidSSL certificates, DigiCert.

Registry

The organisation responsible for the registration and rules of the relevant top-level domain.

Illegal Content

Information that, in itself or in connection with an activity, infringes European Union or Hungarian law.

Services are available to Consumers and businesses. Mandatory consumer-protection rules in force from time to time apply in addition to these Terms.

These Terms cover the Web Hosting Service, Domain Service, SSL Certificate Service and expressly related ancillary services sold through the Website and Customer Portal. Unless individually agreed otherwise, the version effective when the order is placed governs conclusion, performance, amendment and termination of the Subscription Agreement.

Services may be ordered only by a legally competent natural person aged at least 18 or by a duly represented organisation.

The Website presents the services, supports plan and domain selection and transfers the Customer to the Customer Portal. Personal, billing and payment details are entered in the Customer Portal, not on the public ordering page.

Interfering with the Website or Customer Portal, bypassing security, imposing unauthorised automated load, or attempting to access another person’s account or data is prohibited.

The Service Provider operates the Customer Portal in its own name and under its own responsibility. A third-party software supplier used for the portal does not become a party to the Subscription Agreement. Transfers of personal data to a processor or other recipient are described in the Privacy Notice.

The AI-powered assistant available on the Website provides general information. Its responses are not individual offers, contractual statements or customer-service decisions. In case of inconsistency, the information shown at ordering, these Terms and the Service Provider’s written confirmation prevail.

The current public offer includes SSD-based shared web hosting plans, domain registration, domain management, and both included and separately paid SSL certificates. Depending on the selected plan, hosting may include traffic allowance, automatic SSL, daily backups, PHP and MySQL support, email features and an InterWorx control panel.

Exact technical content, resource limits, duration, introductory price and renewal price are determined by the plan details shown on the Website and in the Customer Portal before checkout.

VPS, dedicated-server and reseller services are outside these Terms and require separate terms if introduced.

A customer account is required to complete an order. The Subscriber must provide accurate, complete and current information, keep credentials confidential and use a secure password. Suspected unauthorised access must be reported immediately.

The Service Provider may request evidence reasonably necessary for identification, fraud prevention, billing or domain administration. Registration may require name, email, telephone, address, city, postal code and country. For businesses, company, tax and representative or contact information may also be required where relevant.

Login uses the registered email and password. Password recovery is sent to the registered email; if that email is inaccessible, further identity or authority verification may be required. Optional TOTP-based two-factor authentication is available and recommended. The Subscriber is responsible for safeguarding the authenticator and recovery methods.

Closing an account is not the same as cancelling individual services. Account closure may be requested by ticket or email after all active services have ended and due payments have been settled. Retention and deletion then follow the Privacy Notice and mandatory legal periods.

1. The Customer selects a plan and, where required, a domain on the Website.
2. Availability, parameters and the final price are checked in the Customer Portal.
3. Contact and billing information is entered or verified.
4. The order is submitted after reviewing the final Terms and Privacy Notice.
5. An electronic acknowledgement of receipt is sent.

Before submission, the final ordering interface must allow input errors to be identified and corrected. Receipt must be acknowledged electronically without delay and no later than 48 hours.

The Subscription Agreement is concluded when the Customer finalises the order carrying a payment obligation in the Customer Portal. The confirmation identifies the service, billing period and amount payable.

The Subscription Agreement is an electronic contract in writing in the Hungarian language. Order data, the conclusion time and the exact accepted Terms version are retained for at least five years. The accepted Terms are supplied in a durable, savable form and identified by version number and effective date.

The Service Provider supplies shared hosting and administrative access corresponding to the selected plan. CPU, memory, storage and network resources are shared; the Subscriber acquires no control over the physical infrastructure.

Activation starts automatically after successful payment and crediting of the full fee. Hosting and administrative access are made available within 24 hours after payment is credited. Registry processing time for a domain is not included in this deadline.

Hosting is intended for ordinary website, database and email use. It may not be used for sustained, exceptional or specialised load that endangers other subscribers or requires dedicated infrastructure.

SSD storage, mailbox, connected-domain and MySQL database limits, along with traffic and other service conditions, are those displayed on the Hosting plans page and in the Customer Portal before checkout. These plan details form part of the Subscription Agreement. A reached limit requires a plan change, capacity increase or reduced usage. Dangerous excess use may be handled under Section 13.

The Service Provider forwards a domain request on the Subscriber’s behalf through its contracted registrar partner to the applicable Registry. The registrar partner may change without altering the Subscriber’s rights or obligations. An order or availability result does not guarantee acquisition; registration occurs only after successful entry or delegation by the Registry.

The Subscriber is responsible for the lawfulness of the chosen domain, accuracy of data and timely delivery of required statements and evidence. Applicable registry and registration rules form part of the contract.

Domain administration may require the registrant’s name, address, email and telephone, or business, tax, registration and representative details. Administrative and technical contacts, an authorisation or EPP code, identity document or other evidence are requested only where the relevant Registry, registrar or lawful assessment requires them. Changes must be reported or updated in the Customer Portal within eight calendar days.

Only extensions shown as active with a valid price in the Customer Portal are supported. Extensions highlighted on the Website are examples, not a complete permanent list. Availability, price and rules are those shown at ordering. .hu domains are also governed by the current .hu Domain Registration Rules; other extensions follow their Registry rules.

Expiry and renewal notices follow applicable registry and registrar rules. Contact details in the Customer Portal and domain registry must be kept current.

Transfers are initiated in the Customer Portal. The Subscriber must unlock the domain where applicable and provide a valid authorisation or EPP code, approvals, information and documents on time. The transfer fee and any included term extension are shown before checkout. Processing begins after receipt of full payment and all required information. The indicative time is 1–7 business days and may be extended by the Registry, previous registrar or Subscriber.

A transfer is complete only when confirmed by the Registry or receiving registrar. On failure, amounts paid are refunded except an external registrar or Registry fee already finally charged and not refunded to the Service Provider.

No separate restoration or administration fee is charged while an expired domain can still be renewed at its normal renewal price. If a special restoration or redemption procedure is required, the Subscriber pays the actual external charge plus a net HUF 990 administration fee and applicable VAT. The full expected amount is disclosed and paid before the procedure starts. Success and timing cannot be guaranteed, and a final external fee may remain non-refundable if restoration fails.

Automatic Let's Encrypt SSL included at no additional charge with a DES Hosting plan is available only for active, contract-compliant hosting operated by the Service Provider. Its request, installation and renewal are automated while the hosting remains active, the domain points correctly to that hosting and the required domain validation can be completed technically. This included service is not available for a standalone domain or hosting operated by another provider.

Standard and Wildcard DV, or domain-validated, SSL certificates may be ordered separately for a fee through the Website and Customer Portal. The product description and Order Form displayed before checkout govern the issuer, covered domain names, supported algorithms, coverage term, fee, any Site Seal, reissue option and other product characteristics. A DV certificate confirms control of a domain; it does not certify the Subscriber's identity, organisational status, business reliability or the lawfulness of website content.

Issuance of a paid SSL certificate may begin after receipt of the full fee, a complete certificate request and successful domain validation. The Subscriber must have control of, or express authority to use, every domain included in the certificate and must cooperate promptly with validation by email, HTTP file, DNS record or another permitted method. Any issuance time shown on the Website, such as 3–5 minutes, is an estimate of the usual processing time after successful automated validation and is not a guaranteed deadline.

The Certificate Authority issues, manages and, where necessary, revokes the certificate under its certificate policy and certificate-use terms effective at issuance. The applicable terms are available in the Sectigo Legal Repository for Sectigo products and the DigiCert Legal Repository for RapidSSL products. Those terms supplement the Subscriber's certificate-use and security obligations but do not reduce the Service Provider's liability under these Terms or mandatory law and do not restrict mandatory Consumer rights.

The Subscriber must provide accurate and complete information, promptly check the issued certificate, protect the private key with appropriate technical and organisational measures, and use the certificate only for its listed domains and its intended TLS/SSL server-authentication purpose. Loss, unauthorised access or suspected compromise of the private key, loss of authority over a domain, or inaccurate certificate data must be reported immediately to the Service Provider, together with a request for revocation or replacement.

A selected one-year or multi-year term is the period of paid service coverage, not the uninterrupted technical validity of a single certificate. Publicly trusted TLS certificate validity and reuse of domain-validation data are restricted by Certificate Authority rules, browser requirements and the current CA/Browser Forum Baseline Requirements. A new certificate, repeated domain validation, a new key pair and installation may therefore be required during the coverage term.

During the paid coverage term, the Service Provider makes reissues required by industry validity limits available without a separate certificate fee, subject to the relevant product conditions. Automatic installation or replacement on the Service Provider's hosting is included only where expressly stated on the Order Form or in the product description. For hosting operated by another provider, or where no installation service was expressly included, secure installation and timely replacement of the certificate, intermediate certificates and private key are the Subscriber's responsibility. Where revalidation or installation requires the Subscriber's action, the Service Provider sends electronic notice; the Service Provider is not liable for expiry or HTTPS interruption caused by the Subscriber's delay.

The Certificate Authority may reject a request or revoke an issued certificate, including at short notice, for security, validation, legal or industry-compliance reasons. The Service Provider informs the Subscriber of the decision and any required action without undue delay after becoming aware of it. If issuance definitively fails for a reason not attributable to the Subscriber, the full fee for the unperformed SSL service is refunded. Where the cause of revocation can be remedied and the product conditions permit it, a replacement or reissue is provided free of charge within a reasonable time.

For a Sectigo product for which the Website displays a 30-day money-back option, the Subscriber may request a full refund of the certificate fee within 30 calendar days after the certificate is first issued by an unambiguous statement sent by email or through the Customer Portal. The certificate may then be revoked and must no longer be used. This voluntary refund commitment does not affect or restrict a Consumer's statutory withdrawal, termination, conformity, price reduction, refund or damages rights.

An issuer warranty amount displayed in a product description, such as USD 10,000 or USD 50,000, is not a general amount of compensation promised by the Service Provider to the Subscriber. It is a limited relying-party warranty under the Certificate Authority's terms for eligible third parties and applies only to the specified events, claimants, evidence, claim periods and financial limits. The Service Provider gives reasonable assistance with a claim but does not assume the Certificate Authority's payment obligation.

When a publicly trusted certificate is issued, technical certificate data, including domain names, issuer, serial number, issuance date and expiry date, may be recorded in public Certificate Transparency logs and certificate-status databases, from which it may not be possible to remove the information later. Related processing of personal data is described in the Privacy Notice.

When correctly installed, an SSL certificate supports encryption of the client-server connection and authentication of the listed domain. It does not by itself prevent website compromise, malicious code, phishing, data loss or application defects and does not replace security updates, strong access controls, backups or the Subscriber's other information-security measures.

Prices displayed on the Website are net and exclude VAT. The applicable VAT is added for the selected monthly or annual billing period. Before checkout, the total VAT-inclusive amount, any discounted first period and the renewal fee must be shown clearly. First-year and renewal prices are displayed separately.

Fees are generally payable in advance. Non-use does not itself end the contract or release a due payment. Available payment methods may include bank transfer, card or PayPal as shown for the order.

Cards, PayPal accounts and other payment methods are not charged automatically on a recurring basis. Renewals are paid against the payment request sent by the Customer Portal.

After checkout, the Customer Portal sends an electronic payment request, which is not an invoice. Following successful payment, an electronic invoice is issued and delivered through Számlázz.hu. No final invoice is issued for failed or missing payment; an unpaid payment request expires on its stated date.

If payment is missed, the Service Provider sends an electronic reminder and allows seven calendar days from the due date. Hosting normally remains active during this grace period, after which it may be restricted or suspended. Separate domain deadlines still apply, so the grace period does not guarantee domain maintenance or restoration. Default interest is not charged during the grace period. Afterwards, statutory interest may, but need not and will not automatically, be claimed.

The agreement is for the selected fixed monthly or annual term and renews automatically for the same term unless cancellation is requested before renewal. Cancellation may be initiated at any time and normally takes effect at the end of the paid period. A started and paid period is non-refundable unless mandatory law, consumer withdrawal rights or a breach by the Service Provider requires otherwise.

The Customer Portal may send payment, invoice or billing notices. No separate reminder a fixed number of days before an unchanged hosting renewal is promised, without prejudice to notices required for price or material Terms changes and mandatory domain-expiry notices.

The Subscriber must use the service lawfully and respect the rights of others. In particular, the following are prohibited:

• storing or distributing illegal, misleading or rights-infringing content;
• spam, phishing or malware distribution;
• network attacks, unauthorised access, vulnerability exploitation or facilitating such conduct;
• resource use that endangers other customers or the Service Provider’s systems;
• unauthorised resale or transfer of the service;
• sharing credentials or unjustifiably omitting security updates.

The Subscriber is responsible for uploaded content, maintenance of applications, protection of credentials and compliance by account users.

Hosting may qualify as an intermediary service. There is no general obligation to monitor stored information continuously, but sufficiently precise and substantiated notices are handled promptly, diligently, impartially and objectively.

A notice should, where possible, include:

• reasons why the information is alleged to be illegal;
• its exact electronic location, such as a URL;
• the notifier’s name and email, unless anonymous reporting is legally permitted;
• a good-faith and accuracy statement.

Removal, access restriction, suspension or account termination is accompanied, subject to legal exceptions, by clear reasons and information on available remedies. A notice does not automatically cause removal unless immediate action is required by law, an authority or court, or to avert direct danger.

The reporting mechanism is available on the Contact page under “Report illegal content”. The DSA contact point for authorities and recipients is hello@deshosting.hu. Communication is possible in Hungarian and English and is not handled exclusively by automated means.

While the Service Provider qualifies as a micro or small enterprise under Recommendation 2003/361/EC, applicable DSA reporting and online-platform exemptions may be used. This does not remove duties concerning contact points, notice handling, statements of reasons or reporting suspicions of crimes threatening life or safety. Eligibility is reviewed at least annually.

Maintenance necessary for secure continuous operation may be performed. Reasonable advance electronic notice is given for foreseeable work causing downtime, except urgent security or fault-remediation action.

Daily backups are made for every hosting plan and retained on a 14-day rotation. They do not replace the Subscriber’s own independent backup. Coverage includes server-side hosting files, databases and mailbox content, but excludes data downloaded only to the Subscriber’s device, stored solely in external systems or not yet written to the server.

Manual restoration may be requested by ticket or email, identifying the backup time and data. A sufficiently precise feasible request is completed within 72 hours. One restoration means restoring one hosting service from one selected backup and may cover files, databases, mailboxes or the whole hosting account.

One support-performed restoration per hosting service per calendar month is free. Each additional manual restoration in the same month costs net HUF 2,990 plus VAT. Restoration required due to the Service Provider’s fault is always free and does not use the free allowance. Self-service restoration, where available, is free. Restoration may overwrite current data; the Subscriber must back it up first and verify the result.

Annual availability is 99.9%. A genuine properly reported fault within the Service Provider’s responsibility is repaired within 72 hours after registration. Availability is calculated by minutes for the relevant calendar-year service period; 99.9% corresponds to approximately 8 hours 46 minutes of counted downtime in a full year.

Downtime starts at the earlier of monitoring detection or a verified customer report and ends when ordinary operation is restored. Subscriber configuration, applications, omissions, excess resource use, contractual suspension, force majeure and external domain, DNS, network or infrastructure failures outside reasonable control do not count.

Planned maintenance announced at least 24 hours in advance does not count if limited to four hours per event and twelve hours per calendar year. Urgent security or repair maintenance needs no advance notice, but prompt information is provided and duration is limited to what is necessary.

If counted downtime reduces annual availability below 99.9%, the Subscriber is entitled to:

• 10% of one month’s hosting fee below 99.9% but at least 99.5%;
• 25% of one month’s hosting fee below 99.5% but at least 99.0%;
• 50% of one month’s hosting fee below 99.0%.

For annual billing, one month is one-twelfth of the annual hosting fee. Domain and external-provider fees are excluded. The credit may be applied to the next payment request or refunded. It does not affect the immediate-termination and pro-rata refund right for continuous provider-side downtime exceeding 72 hours.

Tickets or emails may be submitted at any time. Customer service is handled on Hungarian business days from 09:00 to 17:00, with the same support level for all plans and a first substantive response within one business day. Telephone support follows the same hours. Continuous technical monitoring does not mean 24-hour telephone, email or ticket support.

Services may be restricted or suspended to a necessary and proportionate extent for non-payment, prohibited use, security incidents, danger to others, or where required by law, authority, court or Registry.

Unless immediate action is required, an electronic notice allows three business days to remedy a breach. Once the proven cause has ended and safe operation is restored, service is reactivated without a reconnection fee and within 24 hours.

Immediate action without prior notice is permitted for attacks, spam, phishing, malware, direct danger to other services, a sufficiently substantiated urgent illegal-content matter, or a legal or official order. Electronic reasons are sent promptly unless prohibited or harmful to the security measure.

Hosting may be suspended after the unsuccessful seven-day payment grace period. It is restored within 24 hours after identifiable receipt of the full debt, without a reconnection fee. External post-expiry domain restoration charges may be passed on.

If hosting debt remains unpaid for 30 further calendar days after suspension, the affected agreement may be terminated by electronic notice. The 14-day data restoration and deletion period in Section 15 then applies. Domains remain subject to their separate registry and registrar rules.

Services are supplied to the quality required by the contract and law. Mandatory consumer rules on conformity, updates, repair, price reduction and termination of digital services also apply.

To the extent permitted by law, the Service Provider is not liable for faults arising from the Subscriber’s incorrect configuration, outdated or vulnerable application, unauthorised access, lack of necessary cooperation, or causes outside the Service Provider’s control.

These Terms do not restrict a Consumer’s mandatory conformity, repair, price-reduction, refund, termination or damages rights. SLA credits do not replace or narrow those rights.

For a business Subscriber, aggregate liability for damage caused by ordinary negligence in breach of contract is capped at the net service fees actually paid for the affected service during the twelve months before the damaging event. If the service has existed for less than twelve months, the cap is the net fee actually paid since commencement, but no more than the net fee calculated for one year.

The cap does not apply to intentionally caused breaches or liability for harm to life, physical integrity or health, and does not affect refund, price-reduction or SLA-credit obligations.

The contract is for the selected fixed monthly or annual period and renews under Section 9. Merely ceasing use is not cancellation.

The Subscriber may request ordinary cancellation at any time through the Customer Portal or by email without a cancellation fee. It normally takes effect on the last day of the paid period. The Service Provider gives at least 30 days’ email notice of its ordinary termination, which cannot take effect before both the notice period and paid period end.

The Service Provider may terminate immediately for serious breach, including intentional or repeated illegal activity, attacks, phishing, malware, repeated spam, serious danger to systems, or a legal or official order. Immediate termination is also possible if a non-urgent breach remains after the three-business-day notice or debt remains after the grace period, suspension and a further 30 days. Specific reasons are sent electronically unless prohibited.

The Subscriber may terminate immediately if a serious breach by the Service Provider is not remedied within eight calendar days after written notice, or without prior notice where the service is continuously unavailable for more than 72 hours for a reason within the Service Provider’s sphere.

If immediate termination results from the Service Provider’s breach, the unused prepaid period after termination is refunded pro rata. No pro-rata refund is due for ordinary cancellation at the paid period end or termination due to the Subscriber’s breach, without prejudice to mandatory Consumer rights.

Material or adverse changes to the Terms or fees are notified by email in a durable form at least 30 days before taking effect, stating the substance, reason, effective date and Subscriber rights. The Subscriber may cancel an adversely affected service free of charge before the effective date. A new fee cannot alter a started paid period and applies no earlier than renewal.

Changes required by law, binding authority or court order, or urgent security reasons may take effect on shorter notice or immediately, with reasons provided as soon as possible. Non-substantive spelling, editorial or technical corrections need no 30-day notice.

Data must be downloaded by the termination date. Direct hosting access then ends, but temporary restoration or export may be requested within 14 calendar days. Afterwards hosting data and backups may be deleted permanently and irrecoverably. This period may be disapplied or limited where deletion or blocking is required by law, a court, authority or urgent security measure. Statutorily retained billing, contract, complaint and legal-claim data is unaffected.

For a distance service contract, a Consumer generally has 14 days from conclusion to withdraw without giving a reason. If performance begins during that period at the Consumer’s express request, the Consumer may terminate without giving a reason during the same period.

Early performance must be requested by a separate express declaration. The Consumer must separately acknowledge that the withdrawal right is lost after complete performance. Activation alone does not immediately remove withdrawal or termination rights.

After early performance starts, termination within 14 days requires payment only for the proportion of the service properly supplied up to notice. No additional termination fee is charged. Where early performance was not expressly requested, even a proportional fee may be unavailable in cases specified by law.

On valid withdrawal, refundable amounts are returned within 14 days after notice, using the original payment method unless another method is expressly accepted, without additional consumer cost.

The right may be exercised by the model below, another unambiguous statement, or the continuously available online withdrawal function. Postal or email notice may be sent to 8000 Székesfehérvár, Nagyváradi utca 15. or hello@deshosting.hu. It is timely if sent before the 14-day deadline.

Complaints may be sent to 8000 Székesfehérvár, Nagyváradi utca 15. or hello@deshosting.hu. A written consumer complaint is generally answered substantively and verifiably within 30 days; rejection must be reasoned.

After attempting direct resolution, a Consumer may approach the conciliation board competent for their residence or stay. The board for the Service Provider’s registered office is:

Board

Fejér County Conciliation Board

Address

8000 Székesfehérvár, Hosszúsétatér 4–6., Hungary

Postal address

8050 Székesfehérvár, Pf. 357., Hungary

Telephone

+36 22 510-310

Email

bekeltetes@fmkik.hu

Website

bekeltetesfejer.hu

Consumers may also apply to a competent court and, for consumer-law infringements, the competent government office. NMHH may act for infringements of the DSA and Hungarian implementing rules. The former EU ODR platform closed on 20 July 2025.

Purposes, legal bases, retention, recipients, transfers and data-subject rights are detailed in the Privacy Notice.

Hungarian law and directly applicable European Union law govern matters not addressed here. Unless a separate lawful jurisdiction agreement applies, the court with jurisdiction under applicable law decides disputes. Invalidity of one provision does not itself invalidate the rest.

The Website’s original textual, graphical and software elements may be protected by copyright; use beyond their intended purpose requires the rights holder’s permission.